Baruti Technologies
Integrated operational management platforms for local authorities — covering preventative maintenance, water meter management, water balance analysis, water loss control, and citizen relationship management. We also supply computers, printers, servers, and software to keep your organisation running.
Who We Are
Baruti Technologies is a group of operational specialists dedicated to helping organisations deliver consistent, measurable services. Our platforms capture the data your teams already generate and turn it into the management intelligence you need — without replacing what already works.
Our Philosophy
We take a wider view of costing — not just for routine ascertainment, but to drive planning, control, and one-off management decisions. A sound costing foundation is non-negotiable. Everything else builds on it.
Our Approach
Our platforms build service delivery from the ground up. Operational data captured at the unit level feeds directly into management dashboards — ensuring decisions reflect reality, not assumptions.
Enterprise Solutions
ProMaintenance — Preventative Maintenance
ProMaintenance is our computerised maintenance management system — providing the scheduling, tracking, and reporting infrastructure to move municipalities from reactive repair to proactive asset care. It also serves as the engine behind all water meter testing, maintenance programmes, record-keeping, and meter selection routines.
Scheduled at fixed intervals regardless of asset condition — ideal for routine inspections and servicing.
Triggered by performance data or inspection results when condition indicators reach defined thresholds.
Uses historical failure data and trend analysis to anticipate failure before it occurs — minimising unplanned downtime.
Regular maintenance is consistently cheaper than emergency repair or full asset replacement.
Proactive care delays replacement and maximises return on infrastructure investment.
Fewer unplanned failures mean fewer service interruptions to customers and communities.
Full maintenance records support regulatory reporting, audits, and insurance.
ProCRM — Call Logging & Citizen Relationship Management
ProCRM is our dedicated call logging and citizen relationship management system, purpose-built for municipalities. It captures every service request, complaint, and query from citizens — creating a traceable, auditable record that links directly to field operations and management reporting.
By connecting the front-line contact centre to ProMaintenance's job card and maintenance workflows, ProCRM eliminates the gap between what citizens report and what gets actioned — giving municipalities real-time visibility of service demand and resolution performance.
Citizen Profiles
Full history of interactions, requests, and resolutions per citizen account and property.
Issue Categorisation
Calls classified by service type (water, roads, electricity, waste) for accurate routing.
SLA Tracking
Configurable response and resolution time targets per issue type, with escalation alerts.
ProMaintenance Integration
Tickets automatically generate job cards — no re-keying, no lost requests between systems.
GIS-Linked Logging
Every call is geo-tagged to an address or asset for spatial analysis and hotspot identification.
Performance Dashboards
Live call volumes, resolution rates, SLA compliance, and team performance in real time.
ProMaintenance — Water Meter Management
"Water meters will deteriorate and fail at a rate that is predictable under normal constant conditions of usage."
Number, type, size, and status (installed, scrapped, repaired) for each meter.
Present location and full site profile for every installed meter.
Recorded test outcomes for each meter, linked to its maintenance history.
Full historical information per site and per meter for trend analysis.
Repair, refurbishing, testing, and replacement costs per meter type and size.
Calculated cost of water lost due to failed or inaccurate meters.
Pertinent statistics for optimal maintenance and inventory programme management.
Optimal selection guidance for the specific application and conditions required.
Water Balance
A water balance is the systematic accounting of all water entering and leaving a distribution system. ProMaintenance enables water authorities to construct and monitor accurate water balances — a foundational requirement for any serious water loss reduction programme. By reconciling system input volumes against authorised consumption and measured losses, the water balance reveals the true extent of non-revenue water (NRW) and guides targeted intervention.
System Input Volume
Total water entering the distribution system (metered at source)
Authorised Consumption
Billed metered + billed unmetered + unbilled authorised
Water Losses (Non-Revenue Water)
Real losses + apparent losses
Revenue Water
Billed consumption — generates income
Real Losses
Pipe bursts, leakage, reservoir overflow
Apparent Losses
Meter errors, theft, data inaccuracies
Water Loss Control
Water loss is broadly classified into two categories, each requiring a distinct management response. ProMaintenance supports the identification, quantification, and reporting of both — enabling water authorities to prioritise interventions and track progress over time.
Real Losses
Pipe bursts and background leakage · Leakage on service connections · Reservoir and storage overflows · Losses at valves and fittings
Apparent Losses
Customer meter under-registration · Unauthorised consumption (theft) · Data handling and billing errors · Unbilled or unmetered accounts
Products
In addition to our enterprise software solutions, Baruti Technologies supplies the hardware and software your organisation needs to operate effectively — from end-user devices to server infrastructure and licensed software.
Desktops, laptops, and workstations sourced and configured for your business environment.
Office and enterprise-grade printing solutions, including multifunction devices and consumables.
On-premise server hardware for hosting, storage, and infrastructure — sized to your requirements.
Licensed antivirus and endpoint security software to protect your organisation's data and systems.
Microsoft 365, Windows, and other Microsoft products — licensed, deployed, and supported.
Productivity, collaboration, and line-of-business software tailored to your operational needs.
Reporting
A comprehensive suite of reports spans ProMaintenance and ProCRM, all filterable by pre-selected period, area, meter type, and service category.
Cumulative count of all meters installed to date, listed per type and size.
Installations and removals in any selected period, by type, size, and reason.
System input vs. authorised consumption vs. losses — reconciled by zone and period.
Real and apparent loss volumes and costs tracked by area, meter type, and time period.
Upcoming and completed preventative maintenance tasks with cost and compliance status.
Volume, category, and resolution status of all citizen calls by period and service area.
Response and resolution time compliance per issue category and department.
Meters, maintenance, and call activity within a particular supply area or town planning allotment.
Open, escalated, and overdue tickets by team, category, and geographic area.
How It Works
Every call, complaint, or query is captured, categorised, and assigned a reference number — across phone, walk-in, email, or web portal.
ProCRM automatically triggers a job card in ProMaintenance — field teams are dispatched with full context, no re-keying required.
ProMaintenance generates and tracks scheduled maintenance tasks independently — ensuring proactive asset care runs alongside reactive response.
Field data, meter readings, and repair outcomes are fed back into the water balance — keeping loss calculations current and actionable.
KPI dashboards, SLA performance, water loss analyses, and maintenance status give leadership the intelligence they need — across both platforms, in one view.
Get In Touch
Whether you are interested in our enterprise platforms or need to procure hardware or software for your organisation, we would love to hear from you.
ProMaintenance
ProCRM
Water Meter Management
Water Balance & Loss Control
IT Products & Software